Cobalt Iron Support offers a handbook for quick reference. Click the image to download.
If you still have questions concerning the following issues, you can reach Cobalt Iron Support at https://support.cobaltiron.com:
- Agent automation packages
- Agent decommissions
- Agent installations
- Agent password
- Agent release level questions (new releases/versions/upgrades/security patches)
- Agent restores
- Audit requests
- Commander Reporting
- Compass Commander topics
- Data Protection Events (failed or missed)
- Login and user settings
- Performance issues related to any Compass components (Accelerator, Commander, etc.)
- Policies (data inclusion/exclusion)
- Proficiency in using Compass SaaS backup and restore features
- Protection Classes (data retention)
- Quarterly maintenance windows
- Validation of restore processes and procedures