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Secure Automated Backup with Compass

Learn more about protecting all your enterprise workloads, on-premises and in the cloud, with a unified solution.

Cobalt Iron Customer Support Manual — open PDF

Cobalt Iron Customer Support Manual

Customer Support Manual · PDF

Open Cobalt Iron Customer Support Manual (PDF)

If you still have questions concerning the following issues, you can reach Cobalt Iron Support at https://support.cobaltiron.com:

  • Agent automation packages
  • Agent decommissions
  • Agent installations
  • Agent password
  • Agent release level questions (new releases/versions/upgrades/security patches)
  • Agent restores
  • Audit requests
  • Commander Reporting
  • Compass Commander topics
  • Data Protection Events (failed or missed)
  • Login and user settings
  • Performance issues related to any Compass components (Accelerator, Commander, etc.)
  • Policies (data inclusion/exclusion)
  • Proficiency in using Compass SaaS backup and restore features
  • Protection Classes (data retention)
  • Quarterly maintenance windows
  • Validation of restore processes and procedures
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