Help is built into Compass.
Compass Support is included with the platform. Find answers yourself in the Knowledge Base, or open a case and a Compass specialist will help. Here's how to reach us.
Ways to get help
Start with self-service for the fastest answer, sign in to track your open cases, or keep the support manual handy.
Find an answer now
Search step-by-step articles and how-tos for Compass and data protection — setup, agent installation, policies, and the questions we hear most.
Requires login.
Sign in to the portal
Already a customer? Log in to create and track tickets and review your case history.
New user? Email cisupport@cobaltiron.com to get started.
Customer Support Manual
The complete guide to Compass support — the SaaS delivery model, priority levels, support hours, escalation, and what's in and out of scope.
Open a support case
When you need a Compass specialist, reach us any of these ways. Each request is issued a ticket number, and every update is emailed to you and anyone you CC.
-
Support Portalsupport.cobaltiron.comLog in to create, update, and view tickets, with selectable priority.
-
Emailcisupport@cobaltiron.comSending an email opens a new ticket automatically.
-
Phone(888) 584-4766Main line for Cobalt Iron Support.
Need to escalate an open case? Note it in the ticket or call the main line — the Customer Support Manual lays out the full escalation path.
Still need a hand?
Log in to open a case, or search the Knowledge Base for a fast answer.